Frequently Asked Questions

General Service & Repair Questions

Where can I get my shaver repaired or serviced?
You can have your shaver serviced at any Remington Authorised Repair Agent by clicking here.

I've lost the product manual that came with my Remington product. Where can I get another one?
Please contact Remington Customer Service on ph. 1800 623 118 for a replacement manual.

Shaver Service & Repair Questions

Where do I buy foils/cutters/comb attachments/oil?
Foils and cutters are available from selected retail stores and Authorised Repair Agents. Other accessories such as comb attachments and oils are available from Authorised Repair Agents

What is the part number of the foil/cutter for my shaver?
You can find the part number for your shaver’s replacement foil/cutter under our Replacement Parts & Accessories.

Can I change the rechargeable nicad battery in my shaver?
Battery replacement is a repair that must be performed by Remington Products Company or a Remington Authorised Repair Agent.

My rechargeable shaver is at the end of its life? How do I dispose of the nickel-cadmium battery contained inside?
When your shaver reaches the end of its useful life, the batteries must be removed from the shaver and recycled or disposed of properly in accordance with your local regulations.

CAUTION: Do not put in fire or damage your batteries when disposing, as they may burst or release toxic materials. Do not short circuit as it may cause burns. Dispose of properly in accordance with your local regulations.

When is it time to replace my shaver's foils and cutters?
It is very important to replace your foils and cutters when necessary to ensure a close, comfortable shave without irritation. We recommend that foils/screens be replaced every 6 months and cutters be replaced every 12 months.

As foils get excessively worn there may be some skin irritation. This would be especially noticed when applying after shave lotion. When the cutters wear, you may feel a sense of "pulling" and a loss of closeness. This is an indication that it is time to replace your cutters and foil. Visually check for any signs that the cutters have worn through the foils. It is always best when replacing the cutters to replace the foil at the same time.

Shaving Basics

How long will it take for my beard and skin to adjust to my new Remington shaver?
We recommend that you use your new shaver daily for two or three weeks to allow time to find the optimum shaving method for your particular beard type and hair growth pattern (direction) for each area of your face and neck.